Senior Customer Support Specialist

Company: VirtualVocations
Location: Arvada
Posted on: November 8, 2024

Job Description:

A company is looking for a Senior Customer Support Specialist in Colombus, OH.

Key Responsibilities

Provide personalized communication and support to Glassdoor Employers via live chat and email
Assist customers with product features, usability, technical issues, and onboarding
Monitor customer satisfaction scores and compile feedback for relevant stakeholders

Qualifications & Requirements

3+ years of experience in a relevant customer-facing or support role
Strong customer focus with a track record of meeting KPIs
Experience working well in team-based settings
Familiarity with brand management is a plus

Keywords: VirtualVocations, Longmont , Senior Customer Support Specialist, Other , Arvada, Colorado

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